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Refund and Exchange Policy

Style, Size, and Photo Changes

As long as it’s within one day (24 hours) of placing your order, we can make any changes necessary. Send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our factory!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within 7 business days. 
If you are not satisfied with the outcome of your product within 60 days, we offer reprints at no charge. Please contact us and include a picture of your item explaining the issue and your order number, and a member of our team will be able to assist you.

Return your items within 7 days of receiving your order.

Damaged/Misprinted Items can only be replaced within 3 months from your original order date. After this 3 month period, Socks Idea is not responsible for replacing any damaged or misprinted items.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Socks Idea is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.

Lost Packages

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait two weeks before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

Cancellations/Returns

Our personalized items cannot be returned unless it is defective or damaged. 
If you would like to cancel your order within 24 hours of purchase, you will receive a full refund. 
Since your personalized products are one-of-a-kind and made just for you, a $6 USD customization fee per item is included in your purchase. If you need to cancel your order more than a day after purchase, or we will refund the entire cost of your item, less the $6 USD customization fee.

If you would like to return your product because you are unsatisfied, please send us an email with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.

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